Description
We are seeking a UX Researcher to join our Insight and Experience Design (BiXD) team. As a UX Researcher, you will play a key role in understanding our customer's needs, behaviours, and pain points to inform design decisions and encourage insight-led product development.
Responsibilities:
- Delivery of end-to-end research programmes that are highly synergistic with other research and analytics activities
- Collaboration with various departments, including Design, Product, Channel, Marketing, Transformation, and Technology
- Development and testing of prototypes, mock-ups, or value propositions to support concept development and usability feedback
- Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends
- Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions
- Management of all risk relating to the Insight process, including identification of potential risks and development of strategies to mitigate those risks
Requirements:
- Hands-on experience and strong research craft knowledge covering a range of qualitative and quantitative research methodologies
- Strong experience in analysis and triangulation of insights
- Strong collaboration and communication skills
- Experience in research recruitment, particularly in B2B or challenging-to-recruit industries
Benefits:
- Opportunity to work on projects pan-bank
- Collaborative and dynamic work environment
Values and Behaviours:
- Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship
- Demonstrate the Barclays Mindset – to Empower, Challenge, and Drive
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