Description
Salesforce is seeking a User Experience Researcher to join the Slack Research team. The researcher will partner with Product, Design, and Engineering to ground decisions in customer evidence. The ideal candidate will have 7-8+ years of relevant experience in UX or user research, strong command of qualitative methods, and a track record of influencing product decisions with time-sensitive research.
Responsibilities:
- Plan, run, and synthesize short-cycle studies across multiple product areas
- Triage incoming requests from PDE partners, prioritize and route segment-specific questions to the correct audiences
- Write discussion guides
- Deliver insights fast, in formats that product teams can act on in the moment
- Partner with Research Operations and recruiting to manage screener profiles, panel health, and participant quality
- Improve the program's methods, templates, and tooling, including AI-assisted analysis and synthesis
- Keep studies consistent and compliant (consent, privacy, data handling)
Requirements:
- 7-8+ years of relevant experience in UX or user research
- Strong command of qualitative methods, with comfort in mixed methods and lightweight quant
- A track record of influencing product decisions with time-sensitive research
- Skill at synthesizing quickly and communicating clearly to executives and cross-functional partners
- Comfort with ambiguity and shifting priorities
- Experience with B2B/enterprise products, collaboration tools, or AI-powered workplace products (preferred)
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually.
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