US-Solutions Analyst (Financial)

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a US-Solutions Analyst (Financial), your focus will be on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. You will prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

Key Responsibilities:

• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
• Resolve customer issues via phone, email, chat or remote sessions
• Work effectively and professionally with other departments to resolve issues
• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
• Coordinate and execute internal, external, and or internal/external meetings to resolve problems
• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary

Your Key Strengths:

• Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
• Excellent interpersonal, customer support, and problem-solving skills
• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
• Strong communication, relationship management and documentation skills
• High degree of computer literacy and excellent typing skills
• Experience providing web-based application software support
• Prior long term care experience working in a business office role
• Prior experience using PointClickCare (Preferred, Not required)

Benefits and Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition