Description
Young Living is seeking a high-energy, self-motivated U.S. Leadership Support Agent to play a significant role in cultivating and increasing field leadership. The successful candidate will implement innovative development through phone, email, and chat in a call center environment. The goal is to increase leader advancement, field retention, Loyalty Rewards participation, and revenue.
Responsibilities:
- Provide day-to-day business support for Brand Partners via phone, email, chat/sms, and face-to-face interactions, ensuring a great member experience.
- Enhance the member experience for Brand Partners, adapting to changing business needs, and act as their advocate.
- Educate Brand Partners on policies, new information, and company needs.
- Travel to and support training events once or twice per quarter, managing event logistics.
- Offer solid and consistent corporate leadership and support to the field.
Requirements:
- High school education or GED.
- One to three years of similar or related experience.
Preferred Qualifications:
- Some exposure to advanced education or post-secondary education.
- Three to five years of similar or related experience.
Compensation and Benefits:
- Compensation plan details not specified.
- Benefits details not specified.
Skills and Competencies:
- Sales Driven
- Targeted Market and Revenue Growth
- Relationship Management
- Oral and Written Communication
- Customer Service
- Global and Cultural Awareness
- Decisive Decision-Making
- Time Management
- Training and Development
- Client Relationship Management
- Sales Growth and Revenue
- Leadership Support
- Basic skills in Microsoft Office Suite
- Working knowledge of compensation plans
- Ability to exercise good judgment and be adaptable
- Ability to communicate compensation plans clearly and effectively
- Ability to multitask while providing effective service
- Comfortable with utilizing multiple internal systems
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