TRICARE Beneficiary Services Representative (BSR) FLOATER

Make a difference by joining the Leidos TRICARE team in Vilseck, Germany as a TRICARE Beneficiary Services Representative (BSR) FLOATER.

This role involves providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Responsibilities:

• Travel 25-75% of the time to provide multi-site coverage across the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) confidentially.
• Assist with remote support, train new team members, and perform other duties as assigned.

Requirements:

• High school diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• Willing and able to travel to multiple sites 25-75% of the time.

Essential Skills:

• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective at delivering presentations.
• Ability to tactfully communicate with others, both in person and on the phone.
• Self-starter, able to work independently and with minimal supervision.
• Strong organizational, time management, and multitasking abilities.
• High attention to detail.

Preferred Qualifications:

• 3+ years of customer service experience.
• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims.

Salary: The annual salary for this position is $34,500, with an additional annual foreign service premium of $3,500.00 for working in Germany.