Description
As a Vice President in the Client Services Account Management team at J.P. Morgan, you will manage a portfolio of Securities Services' Custody and Fund Services clients.
You will be responsible for understanding clients' business needs and agendas to cultivate long-term partnerships with key clients.
Your main duties will include:
- Taking full responsibility for service delivery across Securities Services, building relationships internally and externally to understand client requirements and expectations.
- Driving the resolution and management of client queries, data and reporting collation, delivery issues, and tracking progress.
- Providing thought leadership and partnering with Product Management and Product Development to deliver effective solutions to clients.
- Maintaining client profiles and service level documents for your assigned book of clients.
- Leading in-person meetings with your client base to build relationships and ensure their ongoing satisfaction with J.P. Morgan.
- Completing periodic relationship reviews for your clients.
- Monitoring and managing billing for accuracy on a monthly and annual basis.
- Coordinating client training for proprietary J.P. Morgan technology.
- Coordinating service delivery across all products and services, including iMOS, Custody, Cash, FX, Liquidity, Fund Services, and Trading Services.
The ideal candidate will have:
- 10+ years in Financial Services, particularly in the Securities Servicing Industry.
- Proven experience in a senior role related to Client Service, Implementation, Project Management, Product Development, or Operations.
- Familiarity with products such as Custody, Fund Accounting, Fund Administration, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, and Trading Services.
- Japanese and English language skills.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills.
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