TRICARE Beneficiary Services Representative (BSR) FLOATER

Join Leidos' TRICARE team in Sembach, Germany as a Beneficiary Services Representative (BSR) floater. You'll provide crucial education and enrollment services to active-duty military members and their families under the TRICARE Overseas Program (TOP).

Responsibilities:

• Travel 25-75% of the time to provide multi-site coverage across the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational briefings for events like in/out processing, maternity, and pre-separation/retirement.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate complex issues as needed.
• Maintain compliance with HIPAA regulations and confidentiality.
• Collaborate with and support team members remotely.

Requirements:

• High school diploma or GED.
• U.S. citizenship.
• SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.
• Eligible to obtain and maintain ADP IT III clearance.
• Willingness to travel 25-75% of the time.

Preferred Qualifications:

• 3+ years of customer service experience.
• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Background in U.S. military healthcare delivery, civilian managed care, medical or clinical environments, or MHS Genesis/civilian healthcare systems.

Salary: $34,500 annually, plus a $3,500 annual foreign service premium.