TRICARE Beneficiary Services Representative (BSR)

Join Leidos' TRICARE team in Bahrain as a Beneficiary Services Representative (BSR). You'll provide crucial education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will directly impact active-duty military members and their families, ensuring they receive necessary healthcare services.

Responsibilities:

• Verify benefits and manage enrollments using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Update Primary Care Managers (PCMs) according to Military Treatment Facility (MTF) guidelines.
• Educate beneficiaries about TRICARE resources, benefits, and claims processes via phone and in-person.
• Assist with claims status updates.
• Conduct informational briefings for various events.
• Manage data and record daily activities.
• Assess and escalate complex issues.
• Maintain HIPAA compliance and confidentiality.
• Collaborate with team members and support remote work.

Basic Qualifications:

• High school diploma or GED.
• U.S. Citizenship.
• Eligible for NSA Bahrain ID card.
• Eligible for ADP IT III clearance.

Essential Skills:

• Fluent English with strong communication skills.
• Proficient in Microsoft Office.
• Effective presentation skills.
• Strong interpersonal and time management skills.
• High attention to detail.

Preferred Qualifications:

• 3+ years of customer service experience.
• Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis.
• Experience in U.S. military healthcare or civilian managed care.

Salary: $34,500 annually.