Travel Coordinator | Mon to Fri 38 hours | Balcatta Support Centre

Sodexo is seeking an experienced Travel Coordinator to join their team at the Balcatta Support Centre. As a Travel Coordinator, you will be responsible for booking flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region.

Responsibilities:

• Book flights and accommodation for Sodexo employees and contractors traveling to various sites across the Pilbara region
• Collaborate and work in alignment with client requirements, timeframes, and systems
• Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
• Provide excellent customer service and support to ensure a positive customer experience
• Complete relevant compliance checks prior to booking travel in line with policy requirements
• Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
• Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
• Communicate effectively with peers and leaders to ensure issues are identified and prioritized accordingly
• Support the coordination of discrepancy and flight no show reporting
• Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
• Support critical site-based travel at weekends as per roster schedule

Requirements:

• Previous experience booking travel, preferably via Amex and/or Inflight
• Experience using Microsoft Systems, Office, and D365 CRM, preferable
• Excellent customer service skills and a customer-centric attitude
• Confident and positive communication skills with a friendly proactive approach
• Ability to prioritize effectively and flexibility to quickly adapt in a high-pressure environment
• Ability to navigate systems with efficiency whilst maintaining high levels of accuracy
• Strong team player

Benefits:

• Competitive pay and job security in an essential services industry
• Access to 100+ retail discounts and multiple salary packaging options
• Great teamwork and a solid group of people around you!
• Opportunities for training and career progression within Sodexo