Description
As a Transcon Inbound Agent at Expeditors, you will play a crucial role in ensuring the smooth flow of shipments. You will be responsible for creating import files, using the Transcon DDL workflow, and dispatching shipments in a timely manner.
Responsibilities:
- Create import files and use Transcon DDL workflow to ensure shipments have proper events
- Request appointments for shipments that require them
- Update appointment and expected delivery dates as needed
- Dispatch shipments based on arrival and appointment
- Monitor GPS loads and truck movements
- Ensure all paperwork, seals, and GPS units are assigned prior to pickup
- Coordinate with drivers and fill out check-in forms
- Stage and load shipments onto correct trucks
- Adhere to procedures outlined in DLSOPS
- Escalate problems to management when necessary
- Meet KPI standards and complete 52 hours of training yearly
Culture:
- Promote company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
- Attend branch meetings and accumulate required training hours
Qualifications:
- Knowledge of the Chicagoland area
- Six months to one year of related experience in domestic operations
- Operations/industry knowledge preferred
- Excellent communication and organizational skills
- Strong MS Office skills, including Excel, PowerPoint, and OneNote
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