Transcon Agent, Inbound

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Job Summary As a Transcon Agent, Inbound, you will play a critical role in ensuring the smooth flow of shipments.

Responsibilities

• Create Import files with accurate knowledge
• Understand and utilize the Transcon DDL workflow and other tools to ensure shipments have proper events in files
• Request appointments for shipments delivering to Consignees that require one
• Update appointments once confirmed
• Update Expected Delivery dates for shipments that do not require appointments based on arrival
• Dispatch shipments in a timely manner based on arrival and appointment
• Monitor GPS loads and truck movements
• Assign paperwork, seals, and GPS units prior to GPS shipments being picked up
• Load HAWB's and shipments onto correct trucks
• Adhere to procedures outlined in DLSOPS for customers
• Escalate problems to Management when necessary
• Promote compliance with company policies and regulations
• Meet KPI standards in accordance with Company procedures
• Complete 52 hours of training yearly

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Attend branch meetings and accumulate required training hours

Qualifications

• Six months to one year of related experience in Domestic operations
• Operations/Industry Knowledge preferred
• Excellent oral and written communication skills
• Proven history of providing exceptional customer service
• Excellent organizational and time management skills
• Strong MS Office skills, including Excel and OneNote

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus