Description
We're seeking a Brokerage Agent, Imports & Exports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.
Key Performance Indicators You will proactively monitor the following metrics to achieve expected results:
- Operational Effectiveness
- Product Audit Results (OPA) – Consistent performance at the highest level
- Timely execution:
- DXR created within 1 hour of actual DXR (email)
- ECS: within 6 hours after DXR event
- DXS: within 2 hours after ECS event
- IRA: within 24 hours after TSC or RLS
- BWS – within 24 hours after RLS
General Responsibilities
- Be an example and teach our Culture, Mission, and Objectives
- Follow the 10 Critical Success Factors
- Contribute to building a functional relationship and healthy work environment, promoting teamwork and departmental cohesion
- Complete 52 hours of annual training (4.33 hours per month) and required training on time
- Own your development: prepare, track, and execute your personal development goals
Operations / Key Responsibilities
- Comply with company controls, policies, procedures, and processes
- Properly use all Expeditors systems and tools
- Maintain high compliance levels with all applicable customer requirements
- Meet KPI standards according to Company Procedures (OPS)
- Contribute to operational effectiveness and meet District Excellence metrics
- Process entries accurately and timely with applicable codes, tracking types, and events
- Ensure accurate and timely client billing
- Understand and meet Customer SOP expectations
- Verify that all client legal documents are up-to-date
- Actively participate in meetings when necessary
- Respond to emails professionally and in a timely manner
- Escalate issues to Lead, Supervisor, or Operations Manager as needed
Finance
- Comply with all company policies, including credit policy
- Monitor correct and timely invoicing of all references
- Constantly monitor and work to avoid monetary losses
Health and Safety
- Report any unsafe conditions or incidents to the Health and Safety Representative immediately
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