Tradewin Consultant (Customer Service Agent)

We are seeking a Tradewin Consultant (Customer Service Agent) to join our team in Bucharest, Romania. As a Tradewin Consultant, you will ensure the correct and timely completion of data/information in our operating system, communicate with members of other Expeditors offices and Tradewin, and provide exceptional support and assistance to our Customer Service departments.

Main Responsibilities:

• Ensure a continuous and correct flow of data, respecting company procedures
• Enter data in the operating system in a timely and correct manner, with great attention to detail
• Track the status of activities within the department and update information in the system
• Collaborate with clients to offer permanent solutions to their requests
• Process information in accordance with Expeditors rules and regulations
• Understand the operational flow of the department and continuously attempt to improve problem areas
• Follow client manuals and instructions
• Ensure achievement of performance indicators established within the company
• Inform managers of issues that require assistance and support
• Guarantee observance of quality standards specific to the company and industry
• Respect confidentiality of data and company policies

Qualifications:

• Good results in individual and team work
• Flexibility and adaptability to the work environment
• Initiative and ability to develop solutions
• Attention to detail and perfectionism
• Ability to work under stress
• Respect for deadlines
• Quality results
• Motivation and focus on goals
• Conflict resolution skills
• High-level professional communication
• Fluency in English (written and oral)
• Experience with computer and software applications
• High-quality standards

Additional Information:

Expeditors offers excellent benefits, including meal tickets, health plan, life insurance, free shuttle service, employee stock purchase plan, training and personnel development program, growth opportunities, and employee referral program bonus.