Therapy Services Administrator

We are seeking a Therapy Services Administrator to join the team at Priory Hospital Woodbourne on a 12-month fixed-term contract.

Priory Hospital Woodbourne, located in Edgbaston, Birmingham, is a specialist inpatient and outpatient mental health service providing treatment for addictions and a range of mental health conditions, alongside assessments, therapy, and psychiatry.

Key Responsibilities

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients.

As part of the role, you will:

• Coordinate appointment scheduling and manage patient referrals to ensure smooth service delivery.
• Maintain accurate and up-to-date patient records and therapy documentation in compliance with data protection policies.
• Provide administrative support to therapists and management, including preparing reports and handling correspondence.
• Act as the first point of contact for patients and external stakeholders, delivering excellent customer service.
• Assist with the organisation of team meetings, training sessions, and service audits.

Skills, Knowledge & Expertise

The ideal candidate will have previous experience in an administrative or clerical role, preferably within a healthcare or therapy service environment. Strong organisational skills, attention to detail, and the ability to manage competing priorities are essential. Excellent communication and interpersonal skills are required to liaise effectively with patients, clinical staff, and external partners. Proficiency in using healthcare management systems and standard office software is expected. A flexible, proactive approach and a commitment to maintaining confidentiality and data protection standards are key.

Benefits

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra day's annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses