Description
We are seeking a Tenant Relations and Customer Service Representative to join our team in Hong Kong, SAR, China. You will serve as the first point of contact for tenant inquiries, requests, and complaints, ensuring prompt and professional resolution.
Key Responsibilities
Tenant Relations and Customer Service
- Serve as the first point of contact for tenant inquiries, requests, and complaints, ensuring prompt and professional resolution.
- Assist with tenant move-ins, move-outs, and after-hours access requests.
- Help coordinate and execute tenant engagement programs, building events, and emergency communication drills.
- Maintain accurate and up-to-date tenant contact directories and emergency notification lists.
Facilities and Building Operations
- Conduct daily morning and periodic building walks to inspect common areas, lobbies, restrooms, and exterior grounds, reporting any maintenance, janitorial, or safety issues to the Property Manager.
- Assist in coordinating and supervising third-party vendors, contractors, and building engineers for routine maintenance and repairs.
- Monitor building security protocols and liaise with the security team to ensure a safe environment for all occupants.
- Track and manage the inventory of building operational supplies and tenant welcome packages.
Administrative and Financial Support
- Process and track vendor invoices, ensuring accurate coding and timely submission for payment.
- Assist in the preparation of monthly property management reports, including variance reports, tenant ledgers, and operational updates.
- Maintain organized physical and digital filing systems for leases, vendor contracts, certificates of insurance (COIs), and building permits.
- Assist with accounts receivable tasks, such as following up on delinquent tenant accounts and distributing monthly rent statements.
- Process purchase orders and reconcile corporate credit card statements as directed.
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