Operations Support FM

We are seeking an experienced Operations Support FM to join our team in Perth, WA. As an Operations Support FM, you will play a critical role in supporting the delivery of client services in line with contractual requirements.

Responsibilities:

• Support management of the day-to-day operations of the Facilities Maintenance business unit
• Promote a customer-centric culture across the Facilities Maintenance Team in alignment with Sodexo Values
• Support the initiation and development of processes and operating procedures to enhance the Facilities Maintenance business unit service delivery
• Support alignment and compliance to internal Sodexo and external client processes and procedures to support conformance to contractual management plans
• Support continuous improvement of processes and operating procedures to increase efficiency, simplify work practices, leverage IT system capabilities, and maintain industry best practice
• Act as a subject matter expert on policies, procedures, and service level agreements
• Work closely with other business streams of the Facilities Maintenance, Village Services, and Service Centre to provide a synergized, efficient service to the client and optimize shared processes
• Provide direct support to the Facilities Maintenance Leadership Team for all operational and project tasks
• Assist with data collection, data analysis, and presentation preparation of high-level presentations and reports
• Prioritize and coordinate departmental projects and initiatives
• Assist with the resolution of escalated issues, taking ownership and ensuring outcome
• Develop and maintain strong rapport with staff and managers at all levels
• Human resource management and recruitment for the Facilities Maintenance management team
• Administer performance reviews, development plans, and performance progress
• Support upskilling and training of operational Leaders in line with enhanced processes and procedures
• Maintain team SharePoint folder system, archiving, and document control and management
• Maintain and support management of business unit Action Trackers and Performance Progress Reports
• Manage and coordinate development workshops, business unit meetings, client partnership meetings, and events
• Assist with travel arrangements for the Facilities Maintenance Senior Leadership Team
• Assist the Facilities Maintenance site operations as required
• Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster
• Management of the Facilities Maintenance Manager calendar and diary
• Management and maintenance of the Facilities Maintenance regional roster/s
• Assist with managing the team of Facilities Maintenance management staff to achieve quality and performance targets
• Ensure that customers and clients receive consistent and friendly service