Description
Job Overview
As a Technical Support Specialist - German Fluency at Samsara, you will be part of the frontline support team, providing technical assistance to customers over the phone and via email. You will work independently and collaboratively with other support representatives to serve customers.
Responsibilities
- Serve as the initial technical point of contact for basic and complex customer issues
- Provide in-depth technical troubleshooting for advanced issues across Samsara's SaaS platform, hardware devices, and integrations
- Contribute to knowledge base development by documenting detailed resolutions and creating technical guides
- Proactively identify trends in customer issues to influence product improvements and optimize support processes
- Deliver professional and clear communication to both technical and non-technical stakeholders
- Champion Samsara's cultural principles, driving innovation and collaboration within the team and across departments
Requirements
- Fluency in German
- Bachelor's degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience
- 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments
- Understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting
- Demonstrated ability to mentor and guide junior team members
- Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving technical and process-related challenges
Nice to Have
- French Fluency
- General knowledge about electrical circuits, GPS, and telematics
- Familiarity with networking protocols, APIs, and diagnostic tools
- Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution
- Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect)
- Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks
What We Offer
- Competitive salary and benefits package
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Opportunity to work with a high-growth public company
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