Technical Support Manager

We are seeking a Technical Support Manager to lead a team of individual contributors designing and developing engineering solutions. As a Technical Support Manager, you will provide direct and ongoing leadership, manage headcount, deliverables, schedules, and costs for multiple ongoing projects. You will communicate project status and escalate issues to direct managers, program managers, and internal and external development partners.

Responsibilities:

• Provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
• Manage headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicate project status and escalate issues to direct managers, program managers, and internal and external development partners.
• Manage relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs.
• Proactively identify opportunities for process improvement and cost reductions opportunities.
• Provide people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development.

Requirements:

• First level university degree or equivalent experience required. May have advanced university degree.
• Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Strong analytical and problem solving skills.
• Ability to manage human capital across geographies to drive workforce development and achieve desired results.
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Strong multi-tasking and prioritization skills.
• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
• Good understanding of the company's policies and processes.