Description
The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities.
Key responsibilities include:
- Providing primary business, technical, and product/service advice to customers
- Analyzing customers' needs and resolving troubleshooting and complaints
- Identifying potential areas of concern and making recommendations
- Maintaining close communication with customers and facilitating communication with technical support
- Collaborating with internal teams to achieve sustainable growth
- Organizing and providing training for internal sales and external distributors
The ideal candidate holds a PhD in a relevant life science discipline or a Master's degree with relevant industry experience.
Benefits include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid parental leave, and various other perks.
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