Description
Airtable helps organisations build applications and workflows for business processes. As a Customer Success Manager, you will guide enterprise customers from onboarding through renewal, helping them achieve measurable business outcomes with AI adoption and workflow innovation.
Responsibilities
- Serve as post-sales owner for enterprise customers, guiding them to success
- Drive onboarding excellence, ensuring primary workflows launch within 90 days
- Build joint success plans with customers focused on AI adoption and business outcomes
- Lead Executive Business Reviews and data-driven value reviews
- Develop champions across existing users
- Deliver enablement sessions
- Guide governance conversations
- Run workflow consultations
- Monitor account health and flag risks
- Qualify expansion opportunities
- Maintain current account records
- Serve as the voice of the customer internally
- Develop reusable frameworks and playbooks
Requirements
- 5+ years of experience in enterprise customer success or account management
- Track record of delivering measurable results
- Experience with multi-stakeholder enterprise accounts
- Technical fluency and ability to guide business and technical audiences
- Strong facilitation, storytelling, and presentation skills
- Ability to build success plans and run business reviews
- Organised and detail-oriented with prioritisation skills
- Partnership skills for working with Sales and other teams
Nice to Have
- Experience with no-code or low-code platforms
- Background in management consulting or product management
- Experience designing AI-powered workflows
- Familiarity with data visualisation and analytics tools
- Understanding of enterprise governance and security frameworks
- Language skills in French or German
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