Technical Escalations Engineer 2 (Alerting) - EMEA

As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving the company's global success.

Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, the team educates, guides, and troubleshoots, delivering high-impact solutions that shape the customer experience.

As part of the TEE team, you will tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve the platform, and mentor teams worldwide, elevating the technical bar at every level.

The Technical Escalation Engineering (TEE) team operates at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and customers.

Every challenge taken on will directly impact the performance, scalability, and success of both clients and the platform.

Responsibilities:

• Become the global expert on Alerting & Monitoring within the Technical Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
• Own investigations into alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend evaluation logic.
• Collaborate with Product and Engineering to flag inconsistent monitor behavior, propose enhancements, and ensure alignment with user expectations.
• Develop scalable diagnostics, reusable response strategies, and field-ready resources to shorten time to resolution.
• Lead enablement efforts, from async training to live office hours, ensuring that Solutions teams worldwide understand Datadog's alerting system.

Requirements:

• Experienced in debugging alert misfires, delayed or missing notifications, noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.
• Comfortable interpreting how data aggregation, gaps, or late points affect alert evaluation and incident response.
• Confident navigating APIs, tagging strategies, downtime configurations, and best practices for scalable alerting.
• Passionate about helping customers reduce alert fatigue while increasing visibility into meaningful signals.

Nice to have:

• Familiar with Datadog's alerting system, from monitor types (metric, composite, anomaly, logs, SLO, etc.) to thresholds, evaluation windows, and notification rules.

Datadog values people from all walks of life, and if you're passionate about technology and want to grow your skills, the company encourages you to apply.