Description
Braze is seeking a Technical Account Manager to own the ongoing technical relationship with customers in their portfolio, collaborating with the Customer Success and wider account teams.
The successful candidate will serve as a trusted technical advisor, responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
Key responsibilities include:
- Owning the technical relationship for assigned accounts and driving technical adoption and value
- Helping customers instrument Braze across their stack and refining that instrumentation over time
- Facilitating conversations regarding customers' desired use cases and recommending solutions
- Supporting day-to-day inquiries and requests to optimize and deliver value
- Empowering customer product and engineering teams to use the product independently and efficiently
- Adopting governance practices and driving progress against key technical work streams
- Instilling best practices and engineering excellence amongst the customer portfolio
The ideal candidate will have:
- 3-5 years of client-facing experience as a TAM or in a related technical area
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
- Excellent communication and problem-solving skills
- Ability to maintain productivity, manage multiple priorities, and work effectively under pressure
Braze offers a range of benefits, including competitive compensation, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefit plans, family services, professional development, and a curated in-office employee experience.
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