Customer Enablement Manager

As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization.

You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic enablement, and scalable education, to accelerate adoption and deliver measurable business outcomes.

You will partner closely with Customer Success, Sales, and Services to understand customer priorities, identify barriers to adoption, and recommend enablement strategies that help teams adopt new workflows and AI-enabled ways of working.

Through strong facilitation, product expertise, and customer insight, you will help customers realize greater value from Asana while contributing to retention and expansion.

This role is based in our Chicago office with an office-centric hybrid schedule.

What you'll achieve

• Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today.
• Strategic Enablement Initiatives: Independently manage time-bound customer engagements within your portfolio of customers.
• Scaled Training: Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences ranging from end users to champions and business leaders.
• Metrics/KRs: Use customer engagement, adoption, and efficacy signals to assess whether enablement is creating meaningful behavior change.
• Customer partnerships: Identify opportunities to strengthen adoption, expand use cases, and address risks.
• Support workflow and AI transformation: Help customers adopt new ways of working, including AI-enabled workflows.

About you

• 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.

What we'll offer

• Estimated base salary range: $120,000-136,000.
• Comprehensive compensation package.
• Benefits: mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, in-office culinary options.