Tactical Collection Support Officer

You will deliver an effective, efficient and high-quality digital service through the continuous development and support of NCA's Digital Forensic Tactical Collection capability.

You will be a key member of the Forensic Services' Digital Innovation team, providing technical administration, support and quality assurance of our national Tactical Collection mobile device examination 'Kiosks'.

Responsibilities:

• Provide technical support for our national Tactical Collection mobile device examination 'Kiosks'
• Respond to queries and provide advice and escalation if required
• Coordinate training and competency assessments for Kiosk-trained staff
• Contribute to the development, implementation and maintenance of quality standards (ISO 17025)
• Engage with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities
• Establish and maintain positive relationships with internal and external stakeholders

Person Specification:

• IT Skills: Ability to confidently work with M365 and learn other applications and programs as required
• Data Analysis: Ability to extract and interpret data/information and produce statistical reports
• Customer Service: Provide technical advice and guidance to the Forensic Services Department and trained operators
• Managing Priorities Effectively: Strong ability to plan ahead, manage competing demands, remain organised and adapt to change
• Problem Solving: Assist the Digital Forensics capability development
• Communication: Convey information clearly and effectively through written and verbal communication

Benefits:

• Salary of £37,428 per year
• £10,842 contribution towards Civil Service Defined Benefit Pension scheme
• 26 days annual leave, rising to 31 on completion of 5 years continuous service
• Flexible working, including flexi-time, compressed hours and job sharing
• Family friendly policies
• Learning and Development opportunities
• Interest-free loans and advances
• Housing schemes - Key Worker status
• Discounts and Savings with various services