Application Support Analyst

As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support Bupa's customers and colleagues operate effectively and reliably.

You will:

• Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
• Investigate, diagnose and resolve application incidents, events, requests and technical queries.
• Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.
• Support a variety of business applications and technologies while maintaining a high quality of service.
• Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
• Undertake minor development and enhancement activities where required.
• Contribute to service improvement initiatives and identify opportunities to enhance technology services.
• Support the onboarding of new applications and services into operational support environments.
• Participate in change management, implementation and release activities.
• Provide clear and timely communication to stakeholders throughout the incident lifecycle.
• Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

You'll ideally have:

• Experience working within an Application Support, Technical Support or Production Support environment.
• Strong troubleshooting, diagnostic and problem-solving skills.
• Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience working across complex technical environments and multiple business applications.
• Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.
• Experience working with third-party suppliers and outsourced service providers.

In addition, you'll have experience in one or more of the following areas:

• Azure technologies
• REST or SOAP integrations
• C#
• ASP.NET / MVC
• SQL Server, T-SQL or Oracle PL/SQL
• SSIS, SSRS or SSAS
• JavaScript, HTML, CSS or JQuery

Bupa offers a range of benefits, including:

• 25 days annual leave, with the option to buy and sell leave
• Enhanced pension scheme
• Private medical insurance
• Health and wellbeing support through Viva
• Access to Bupa healthcare services and products
• Family-friendly benefits and policies
• Hybrid and flexible working opportunities
• Employee discounts and reward programmes