System Administrator

We are seeking a System Administrator to join our team. As a System Administrator, you will perform routine and non-routine system administration, and tier 2 end-user support with an increased focus on technical/complex support tasks.

Key Responsibilities:

• Fulfill end-user requests for non-routine and complex/technical tasks
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes
• Act as a change advocate
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements
• Perform system/process checks, QC tasks and applicable follow-up actions
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned
• Participate in or lead training design activities or perform training delivery for end-users within the assigned remit
• Produce and maintain support materials used by the team
• Collect objective activity measurements, report to management, and suggest/implement ongoing improvements in alignment with the organisation’s strategy

Requirements:

• Bachelor's Degree in Computer Science, a related field, or equivalent experience
• Excellent listening and communication skills
• Ability to work independently in a fast-paced environment, with little direct supervision
• Strong analytic, problem-solving, written and oral presentation skills
• Technical skills to translate business requirements into terms that developers and testers can understand
• Aptitude for synthesising complex data into key components that drive informed decisions