Server Infrastructure Administrator

At Keywords Studios, a global services platform for video games and beyond, we're seeking an experienced Server Infrastructure Administrator to support the IT Infrastructure team's technology initiatives. The administrator will provide follow-the-sun delivery and support for related services, manage Windows and Linux server environments, and react promptly to server and cloud infrastructure incidents as 2nd line support.

Main Responsibilities:

• Handle escalated incidents within SLAs
• Provide expert support for Windows and Linux server related incidents, managing daily tasks and workflows efficiently within ServiceNow (SN)
• Manage problem resolution with third-party vendors and participate in Problem management processes
• Support company server infrastructure (Windows and 30% Linux) on-premise and in the Cloud
• Provide operational administration for highly available server landscapes, including storage servers and server hardware lifecycle management
• Support MS Active Directory, design Group Policies (GPO), and manage DHCP and DNS services
• Deliver new services according to business requirements
• Participate in and lead server infrastructure projects, ensuring existing studios are brought to the latest infrastructure standards
• Provide administration for virtualization environments (VMware and Hyper-V)
• Administer, maintain, and optimize version control and CI/CD infrastructure, specifically Perforce servers, GitLab, and Jenkins
• Implement infrastructure automation and configuration management using Ansible
• Identify opportunities for process improvement and efficiency enhancements
• Create and maintain technical documentation on all system designs, configurations, and troubleshooting procedures

Requirements:

• Bachelor's degree in a relevant technical field or equivalent experience
• Strong technical background with 4+ years' experience in Server Infrastructure administration (Windows and Linux)
• Very strong technical knowledge of the Microsoft Stack, Active Directory, GPOs, DHCP, DNS, as well as virtualization platforms (VMware, Hyper-V)
• Solid understanding of Linux server administration (approx. 30% of the role)
• Hands-on experience with server hardware provisioning and out-of-band management
• Strong technical knowledge of storage architectures and network storage protocols
• Practical experience with Data Backup and Disaster Recovery solutions
• Experience managing daily IT operations, incidents, and requests using ServiceNow (SN)
• Hands-on experience with infrastructure automation and configuration management tools
• Experience administering and maintaining version control and CI/CD systems
• Strong understanding of Infrastructure change management
• Exceptional communication and presentation skills
• Strong analytical and problem-solving skills
• Strong decision-making skills and an understanding of gaming industry dynamics and trends

Benefits: This is a permanent, full-time position offering a gross monthly salary range of MXN $32,000 to $38,000, depending on experience, plus all statutory benefits under Mexican Labor Law.