Supervisor(a) de Governança

Join Accor, a pioneering hospitality group, where you will become a Heartist®, embodying the company's passion for responsible hospitality.

As a Governance Supervisor, you will oversee the cleanliness and organization of hotel areas, ensuring high-quality services and unforgettable experiences for clients.

Responsibilities:

• Supervise housekeeping staff, prioritizing tasks and guiding new colleagues.
• Inspect rooms, corridors, and common areas to ensure cleanliness and quality.
• Perform room cleaning and organization when necessary.
• Monitor service execution, controlling material supply.
• Identify needs and request cleaning materials, controlling usage and waste.
• Schedule specific cleanings based on hotel occupancy.
• Conduct monthly inventories, reporting abnormalities to management.
• Assist in laundry control, inventory management, and linen handling.
• Resolve client issues, such as lost items or cleanliness complaints.
• Ensure area-specific procedures are followed.
• Support hierarchical superiors in team training.
• Share client preferences with the reception team.
• Embody brand values and participate in service culture actions.
• Follow environmental guidelines.

Requirements:

• Knowledge of governance area routines and procedures.
• Familiarity with cleaning products and their use.
• Proficiency in Microsoft Office.