Description
As a Supervisor at H&M Group, you play a crucial role in creating exceptional customer experiences that drive sales and foster a welcoming store atmosphere.
You lead by example, supporting the management team in delivering outstanding service and operational excellence. With strong organisational and communication skills, you energise and drive the team to create authentic, personalised, and engaging shopping experiences for customers.
Key Responsibilities
- Deliver excellent customer experiences through expert styling advice, product knowledge, and an engaging store environment
- Take responsibility for store opening and closing procedures, providing support to the management team as needed
- Interpret sales data and collaborate with store leadership to optimise commercial performance
- Lead and inspire a team of sales assistants to uphold exceptional service standards
- Oversee day-to-day store operations, such as delivery, replenishment, and shop floor cover
- Act as a brand ambassador, embodying the company's values and ensuring memorable customer interactions
Qualifications
- Previous retail or hospitality experience with understanding of store operations, including opening and closing procedures and stock delivery processing
- Customer-focused with enjoyment in engaging with people and commitment to delivering excellent service
- Product passion with genuine interest in products and enthusiasm for sharing with customers
- Adaptable and flexible with responsiveness to changing priorities and customer requests
- Action-oriented with proactivity and drive to take initiative
- Strong communicator with genuine interest in people and active listening skills
- Eager to learn with openness to feedback and seeking opportunities for development
- Comfortable working varied hours, including evenings, weekends, and holidays
Additional Information
- This is a full-time position with a contract of 32-40 hours a week
- Compensation: $23.56-$26.72
- Benefits include 25% staff discount, H&M Incentive Program, Employee Assistance program, vacation and wellness benefits, commuter benefits, pet insurance, and voluntary benefits
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