Superviseur (e) de la réception, temps plein

We are seeking a full-time Reception Supervisor to join our team at Sofitel Montréal Le Carré Doré, a 5-star hotel located in the heart of Montreal's prestigious Mille Carré Doré.

As a member of our team, you will supervise the daily operations of the reception and ensure the smooth running of arrivals and departures. You will provide warm, professional, and high-quality customer service, consistent with the Sofitel brand standards.

Responsibilities:

• Supervise the daily operations of the reception and ensure the smooth running of arrivals and departures
• Provide warm, professional, and high-quality customer service
• Support and guide team members in their daily tasks
• Assist the Reception Manager in managing the department, including scheduling, work allocation, and operations monitoring
• Participate in employee onboarding, training, and development
• Review reservations, client profiles, and special requests to ensure accuracy and prepare stays
• Monitor guest satisfaction through TrustYou and handle comments and complaints
• Manage client accounts, credits, transactions, and guest-related accounting operations
• Ensure mastery and application of reception systems, tools, and procedures
• Promote the brand's programs, such as ALL – Accor Live Limitless
• Collaborate with other hotel departments to ensure a seamless and quality guest experience
• Identify opportunities to improve the guest experience and contribute to implementing solutions
• Communicate operational issues, client feedback, and situations requiring follow-up to management
• Perform other tasks as required by the department

Benefits:

• 3 weeks of vacation per year
• Paid sick days
• 100% employer-paid collective insurance
• Collective RRSP with employer contributions up to 7%
• Other benefits, such as parking, cafeteria, and laundry services
• As a Heartist®, you will have access to the ALL Heartists® program, offering numerous benefits and memorable experiences throughout the year

Qualifications:

• Minimum 2 years of experience in hotel reception, ideally in a supervisory or leadership role
• Hospitality or hotel management education, an asset
• Excellent customer service, communication, and team management skills
• Fluency in French and English, both written and spoken
• High availability and flexibility to work day, evening, weekends, and holidays
• Good knowledge of Microsoft Office
• Familiarity with OPERA or another hotel management system, an asset
• Excellent organisational, problem-solving, and priority management skills
• Positive attitude, natural leadership, and teamwork spirit