Success Manager

Job Summary

The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.

Responsibilities

• Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives
• Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
• Guide a customer on org strategy, governance and change management best practices based on customer needs
• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
• Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan
• Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
• Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders
• Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates
• Fluency in Japanese language skills (reading, writing, listening)

Requirements

• 7+ years of proven experience in business consulting or solution sales
• Demonstrated experience in the CRM space, including defining customer business challenges, driving sales process transformation, delivering solution proposals, and leading implementation and adoption
• Strong consulting ability to understand customers' business objectives and help define and execute strategies and roadmaps that address their challenges
• Excellent communication skills, with the ability to build trusted relationships and drive alignment among diverse stakeholders, including customers' Sales and IT teams and executive leadership
• Proven ability to partner with internal and external stakeholders and take ownership of initiatives that deliver customer business value
• Business-level or higher proficiency in Japanese (reading, writing, and speaking)

Benefits

• Hybrid work / remote work system
• Flexible schedule adjustment possible with core time
• Various support programs such as childcare leave, nursing care leave, etc.
• Comprehensive welfare benefits, including wellness allowance, employee support program (EAP), etc.