Strategic Account Director

We are seeking a Strategic Account Director to provide strategic and operational leadership of ABM's flagship APS account, covering both hard and soft services across a national portfolio of more than 40 sites with annual account revenue exceeding £20 million.

The successful candidate will be accountable for the overall performance of the account, translating ABM business priorities and the client's operational requirements into an integrated account strategy and delivery plan.

Key responsibilities include:

• Setting and executing the account business plan across hard and soft services
• Providing leadership and direction through General Managers, Service Line Directors and the Portfolio Operational Performance Manager
• Determining operational priorities and resource deployment within approved budgets and delegated authority
• Building a capable management team through performance management, succession planning, coaching and development
• Owning senior client relationships and the account engagement plan
• Jointly developing, maintaining and delivering the account P&L, annual budget and rolling forecasts with Finance
• Overseeing integrated hard and soft service performance across the portfolio
• Driving growth and continuous improvement

Requirements include:

• Proven senior leadership of a substantial national account or portfolio delivering both hard and soft facilities services
• Experience leading through senior managers, setting direction across service lines and holding a management team accountable for operational, people and financial outcomes
• Demonstrable accountability for account financial performance
• Strong commercial judgement and understanding of contract scope, service levels, change control, risk and the relationship between delivery decisions and profitability

We offer a range of benefits, including 24/7 GP access, mental health support, life event counseling, a get fit programme, financial and legal support, cycle to work scheme, and access to Perks at Work.