Facilities Manager

We are seeking a Facilities Manager to lead the safe, compliant, efficient and commercially effective delivery of integrated facilities management services at London Designer Outlet, Wembley Park.

The Facilities Manager will have responsibility for both hard and soft services, with four direct reports, and will ensure the site delivers an excellent experience for the client, retailers, visitors and wider stakeholders.

Key responsibilities include:

• Providing operational leadership across maintenance, cleaning, security, guest services and related service partners
• Overseeing planned and reactive maintenance, building systems, plant, equipment, cleaning, security, housekeeping and guest services
• Leading, coaching and developing four direct reports and their wider teams
• Managing operational budgets and contributing to forecasting, P&L performance and annual planning
• Maintaining robust arrangements for statutory compliance, risk assessments, method statements, permits to work, contractor control, fire safety, environmental requirements and safe systems of work
• Acting as a principal operational contact for the client and building effective relationships with landlord representatives, retailers, contractors, suppliers, emergency services, local authorities and Wembley Park stakeholders

Requirements include:

• Significant experience managing integrated facilities operations in a complex retail, commercial property, shopping centre, mixed-use or comparable environment
• Demonstrable leadership across both hard and soft services, including maintenance, cleaning, security and customer-facing operations
• Strong budget, forecasting, P&L, procurement and contractor management experience
• Good knowledge of health and safety, statutory compliance, fire safety, permit-to-work systems, risk management and business continuity
• Proven ability to lead, coach and develop managers and operational teams, with a strong focus on accountability, engagement and inclusion

Benefits include:

• Store discounts
• Employee discount
• 24/7 GP
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app