Description
As a Senior Staff Product Manager in the ITSM Product team, you will serve as a highly experienced individual contributor responsible for defining the product strategy for enterprise customer experiences across the Freshworks EX portfolio.
Impact You Will Create Drive Enterprise Product Vision Define and champion the long-term product vision for enterprise customers spanning governance, security, compliance, enterprise administration and product-led growth across the EX portfolio.
Deliver Enterprise Business Outcomes Shape differentiated enterprise outcomes that improve enterprise adoption, customer trust, deployment success and expansion while leveraging shared platform capabilities.
Champion Enterprise Customers Serve as the voice of enterprise customers by partnering with strategic customers, Customer Success and Sales to identify emerging needs and influence the product roadmap.
Influence Cross-Portfolio Strategy Drive alignment across ITSM, ITAM, ITOM, Enterprise Readiness, Platform and AI teams to deliver cohesive enterprise experiences and maximize customer value.
Elevate Product Leadership Mentor Product Managers on enterprise product strategy, systems thinking and customer-centric product development while raising the bar for enterprise product management across the organization.
Roles & Responsibilities Enterprise Product Strategy Lead the definition and execution of the product strategy for Enterprise Adoption & Trust across the EX portfolio, ensuring enterprise customer needs are translated into differentiated product experiences.
Roadmap Ownership & Strategy Own the end-to-end roadmap for customer-facing enterprise capabilities including governance, security, compliance, enterprise administration and product-led growth while influencing adjacent product and platform roadmaps.
Cross-functional Leadership Partner with Enterprise Readiness, Platform and AI teams to leverage shared platform capabilities while owning customer problems, product strategy, adoption and business outcomes.
Customer & Market Leadership Work closely with strategic customers, Sales, Customer Success and Product Marketing to identify enterprise opportunities, validate solutions and influence long-term investment decisions.
Strategic Influence Represent the enterprise portfolio in executive planning, drive alignment across multiple product organizations and influence cross-functional investment priorities without direct authority.
Mentorship Coach Product Managers on enterprise product strategy, customer discovery and cross-functional leadership.
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