Sr. Customer Service Representative

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work-from-home role, paying $19.50/hr.

Position Summary As a Sr. Customer Service Representative, you will handle customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence. Customer inquiries are of a basic and routine nature.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department-established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a Differentiated Service Experience.
• Demonstrate Service Discipline.
• Handle Service Challenges.
• Provide Solutions to Constituent Needs.
• Work Across Boundaries.

Required Qualifications

• 1+ year of customer service experience.
• Experience in a metric-based environment.
• Proficiency with the full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Preferred Qualifications

• Experience working in a call center environment.
• Medical terminology/insurance experience.
• Results-oriented and self-motivated.
• Experience working remotely.

Education

• High School diploma, G.E.D. or equivalent experience.

Anticipated Weekly Hours 40

Time Type Full-time

Pay Range $18.50 - $42.35

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.