Description
As a Customer Service Representative (German) with 3M Global Business Services, you'll support global B2B customers and business partners across international markets.
You'll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.
This role offers global customer experience, cross-functional business exposure, and room to grow.
Responsibilities
- Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
- Communicate with customers in German and English.
- Collaborate with global teams to improve service delivery and customer experience.
- Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.
Requirements
- Fluent in German and proficient in English.
- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
- Clear communication, effective problem-solving, and customer-centric approach.
- Detail-oriented, adaptable, curious, and willing to learn global business processes.
- ERP experience is an advantage but not required.
Benefits
- Global customer experience and cross-functional business exposure.
- Future-ready skills in communication, problem-solving, process improvement, analytics, automation, and AI-enabled ways of working.
- Respectful, collaborative culture with supportive teams.
- Career growth opportunities with a global science company.
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