Sr. Business Manager- CX Command Center

We are seeking a Senior Business Manager to lead high-priority, high-visibility strategic programs aimed at improving customer experiences. The ideal candidate will be a strong executive communicator who is comfortable managing complex problem statements and collaborating cross-functionally. They will also manage a team of analysts and project managers.

Key Programs:

• Customer Communications Modernization: Update existing customer communications and create a new strategy for card intent owners to launch new communications.
• Card Leadership Team Customer Listening: Lead quarterly call listening programs for senior leaders.
• Intent Tracking: Monitor major intents launching across Card that may impact customer experience.

General Responsibilities:

• Develop business strategies to drive growth, profitability, and competitive success.
• Manage and develop a team of analysts and project managers.
• Collaborate cross-functionally with various departments, including IT, Sales, Operations, and Finance.
• Develop and implement new product and pricing strategies.
• Lead direct-to-consumer marketing efforts for select products.
• Drive step-change improvements in credit performance.
• Coordinate across the line of business to manage and sequence delivery of business intent.

Requirements:

• Bachelor's degree.
• At least 3 years of experience in quantitative analysis.
• At least 3 years of experience in qualitative analysis.
• At least 1 year of experience in people management.
• At least 1 year of experience in project management.

Preferred Qualifications:

• Master's degree in Business or a quantitative field.
• 5+ years of experience in quantitative analysis.
• 5+ years of experience in qualitative analysis.
• 2+ years of experience in people management.
• 2+ years of experience in product development.
• 2+ years of experience in financial modeling.

Salary Information:

• McLean, VA: $200,700 - $229,100 per year.
• Richmond, VA: $182,500 - $208,300 per year.
• New York, NY: $219,000 - $249,900 per year.

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.