Sr. Business Manager - Bank Fraud Defense

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges.

You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line.

The Customer Protection (CP) organization within Retail Bank is at the heart of protecting Capital One’s customers from fraud.

Within CP, the Claims strategy and analytics team is focused on the critical moment when customers report an issue with a merchant or a fraudulent transaction.

This role will drive the strategy and analytical agenda for investments, with a key focus on prioritizing and delivery back office initiatives, from process engineering to automation to the use of Agentic AI.

You will rally cross-functional teams across product, tech, design, and operations.

You will be accountable for monitoring performance of the claims process on a monthly basis and driving long-term strategies.

You will lead an analytical team and guide your associates' development.

You will also generate buy-in for your vision with senior leaders through regular updates to members of the Bank SLT.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment
• Leadership: May manage and develop a team of analysts
• Product: Develop and implement new product and pricing strategies for various lending products
• Marketing: Lead direct-to-consumer marketing efforts for select products
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Execution: Coordinate across the line of business to manage and sequence delivery of business intent
• Partnership: Work closely with colleagues across Capital One including IT, Sales, Operations, Finance, and others
• Strategic & analytic orientation: A proven track record of decision-making and problem-solving based on analytics
• Strong business judgment, leadership, and integrity: He/she should be a tenacious decision-maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team
• Strong executive communication skills: Impeccable written and oral communication credentials
• Clear results orientation: Display an intense focus on achieving both short- and long-term goals
• Successful track record of thriving in a fast-paced, entrepreneurial, and dynamic environment

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
• At least 2 years of experience in quantitative analysis
• At least 2 years of experience in qualitative analysis
• At least 1 year of experience in people management
• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management