Specialty Sales Support Associate

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Specialty Sales Support Associate provides pre-sale and post-sale support for specialty benefits business, serving as a liaison between Sales, Underwriting, Implementation, Account Management, Brokers, and Plan Sponsors.

Responsibilities

• Support the end-to-end sales process from quote request through case installation and post-sale support.
• Manage opportunity records and maintain accurate sales data within Salesforce.
• Assist sales reps with updating opportunity stages, win probabilities, comments, and case statuses when needed.
• Assist with Request for Proposal (RFP) submissions and coordinate with Corporate Sales Support when required.
• Research and resolve quoting issues, declined cases, underwriting concerns, and sales support escalations.
• Serve as a subject matter expert for sales support processes and supporting systems.
• Partner with Medical Sales Support, Underwriting, Implementation, Account Management, Commissions, Licensing and Appointment teams, and other business partners to support sales needs.
• Build and maintain productive relationships across multiple functional areas.

Requirements

• 2+ years in sales, sales support or project management experience.
• Proficient with Microsoft, PowerPoint, Excel, Outlook.
• Demonstrate strong organizational, analytical, and problem-solving skills.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Deliver exceptional service to Sales, Brokers, Plan Sponsors, and internal business partners.
• Maintain accuracy, professionalism, and attention to detail in all work.
• Adapt to changing business needs, priorities, and systems.
• Perform additional duties as assigned in support of business objectives.

Preferred Qualifications

• Salesforce application experience.
• Project Management experience.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.