Spa Receptionist

Join us at Accor & Pullman Auckland, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

Pullman Auckland is seeking a talented and passionate Spa Receptionist who is eager to develop their skills and grow within a luxury hotel environment.

As our Spa Receptionist, you will:

• Deliver exceptional and personalised service to every guest visiting Luxe Spa, the fitness centre, pool and wellness facilities, ensuring a memorable experience at every interaction.
• Manage guest enquiries, treatment bookings and reservations with professionalism and attention to detail.
• Recommend and upsell spa treatments, retail products and wellness experiences, tailoring solutions to meet each guest’s individual needs.
• Maintain the presentation and cleanliness of all spa and wellness areas, including treatment rooms, the gym, pool facilities and guest spaces, ensuring they consistently reflect our luxury standards.
• Build rapport with guests and contribute to creating a welcoming, relaxing and rejuvenating environment.

This is a fantastic opportunity for someone who is passionate about wellness, guest service and creating exceptional experiences in a premium hospitality setting.

QUALIFICATIONS: Whilst talent and attitude are our primary requirements, you will also bring:

• Previous experience in a spa, beauty, or hospitality environment.
• A genuine passion for delivering exceptional guest experiences and creating memorable moments for every guest.
• Exceptional personal presentation
• Excellent communication skills, with the ability to build rapport with a diverse range of guests.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required.

ADDITIONAL INFORMATION: Why join Pullman Auckland? Our People+ Culture We are, who we serve We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor