Spa Concierge

Join the Fairmont family as a Spa Concierge at Fairmont Chateau Lake Louise, located in beautiful Banff National Park.

As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations.

Job Duties:

• Guest Experience & Spa Reception:
• Warmly welcome guests and create a personalized, luxurious, and memorable spa experience.
• Manage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.
• Provide detailed information about spa treatments, wellness experiences, products, and special promotions.
• Assist guests in selecting treatments based on their individual preferences and wellness needs.

• Spa Attendant & Operational Support:
• Assist with preparing and resetting treatment rooms between appointments.
• Ensure treatment rooms are beautifully presented, clean, organized, and ready to welcome guests.
• Replenish treatment room supplies, amenities, linens, and guest essentials.

• Teamwork & Operational Excellence:
• Work collaboratively with Spa Therapists, Spa Leadership, and other hotel departments to ensure a seamless guest journey.
• Demonstrate flexibility by supporting both reception and attendant duties according to operational priorities.

Qualifications:

• Previous experience in a luxury spa, hotel reception, wellness centre, or hospitality environment is preferred.
• Passion for wellness, luxury hospitality, and delivering exceptional guest experiences.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full-time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide