SPA Administrator

Central London Community Health Trust is seeking two SPA Administrators to join the Outer North West Single Point of Access team in Wembley. As a key member of the team, you will ensure patients receive timely access to community services. You will process and register referrals, book appointments, maintain accurate waiting lists, and provide clear information to patients, carers, and healthcare professionals.

The role involves working closely with clinical colleagues to manage daily referral demand, identifying urgent requests for prompt clinical review, and supporting safe patient pathways. You will need strong communication and organisational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.

The post is full-time, permanent, and offers a salary of £30,630 to £32,346 per annum. The working hours are 37.5 hours per week, covering the SPA's operational hours: Monday to Friday, 8am-8pm, and weekends and Bank Holidays, 8:30am-4:30pm.

Responsibilities:

• Process and register incoming referrals accurately and efficiently
• Book and coordinate clinic appointments, maintaining waiting lists and updating patient records
• Communicate professionally with patients, carers, and healthcare professionals
• Support the daily management of referral demand, ensuring urgent requests are promptly highlighted to clinical teams
• Maintain accurate information and support the effective use of resources
• Work collaboratively with clinical and administrative colleagues to ensure referrals are managed safely and efficiently

Requirements:

• Good literacy and numeracy, general education
• Educated to NVQ3 in admin or equivalent combination of NVQ2, courses, and experience
• Secretarial/administrative experience in an office environment
• Experience of working with the general public in a customer service role
• Experience of inputting to databases, spreadsheets, and/or other IT Systems
• Understanding of the need for confidentiality
• Ability to create and structure office systems
• Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook)
• Accurate copy typing
• Excellent customer service skills
• Ability to prepare routine correspondence independently