Administrator & Patient Concierge

Spire Healthcare is currently undergoing an exciting phase of growth with the recent opening of a brand new clinic in Perth. We are seeking a driven and passionate Administrator & Patient Concierge to join our team on a full-time, permanent basis.

As an Administrator & Patient Concierge at our Perth Clinic, you will provide administrative support across the clinic and deliver exceptional concierge services to ensure our patients receive the highest level of care.

Key responsibilities include:

• Providing a welcoming and patient-focused experience, ensuring a high standard of customer service
• Handling enquiries from patients, staff, and visitors in a courteous, timely, and efficient manner, both face-to-face and via telephone
• Maintaining confidentiality and exercising discretion when handling patient, consultant, and staff information
• Undertaking various clerical duties
• Working full-time hours between Monday and Friday, 8am-8pm, and Saturday, 8am-1pm

The ideal candidate will have:

• Experience in customer service, reception, and/or administration, preferably in a healthcare setting
• Previous experience in a face-to-face customer service environment, such as retail or hospitality
• Strong organisational and communication skills, with the ability to work accurately in a fast-paced environment
• Good computer literacy and teamwork skills

We offer a competitive salary and a comprehensive benefits package, including:

• 35 days annual leave, inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform, offering discounts and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance