Solutions Engineer

As a Solutions Engineer at Toast, you will be challenged to take on meaningful projects that will help shape the future of the company.

You will assist sales teams in presenting the Toast product and platform to prospects, become an expert in the product with complete knowledge of the technologies and application software, and learn to identify prospect's business challenges.

Your responsibilities will include:

• Assisting sales teams in presenting the Toast product and platform to prospects
• Becoming an expert in the product with complete knowledge of the technologies and application software
• Learning to identify prospect's business challenges and positioning the value of the Toast platform and/or partner ecosystem as a solution
• Clearly communicating gaps in product/market fit to Product Management and Product Marketing teams
• Working closely with Sales Enablement regionally to provide training and product expertise
• Attending trade shows and other events as a Toast brand ambassador

To be successful in this role, you will need:

• Minimum two years hospitality or related industry experience
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem-solving/troubleshooting skills
• POS knowledge required, Restaurant operations experience a plus
• Excellent communication and customer service skills
• Detail-oriented
• Ability to work with minimal supervision

At Toast, we provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

We strive to build a culture grounded in authenticity, respect, and humility, where every employee has a real opportunity to grow, contribute, and do their best work.