Solutions Architect Manager, Startups & SMB

Job Overview

As a Solutions Architect Manager, Startups & SMB at Stripe, you will lead, build, and mentor a world-class pre-sales engineering team at scale. You will be a bridge between startups and SMBs and internal teams, ensuring that their needs are understood and addressed through effective solutions.

Responsibilities

• Lead, build, and mentor a world-class pre-sales engineering team at scale
• Partner with cross-functional teams to drive segment, regional, account strategy, and execution plans
• Recruit, hire, lead, retain, and coach a world-class pre-sales team for Startups and SMB
• Mentor and facilitate training for early talent associates
• Nurture a positive outlook, can-do attitude, and growth mindset within the team
• Partner with Sales, Marketing, and Technical Teams to develop joint go-to-market initiatives
• Establish strong relationships with key decision-makers and build credibility at all levels
• Drive collaboration across teams to influence and unify stakeholders
• Lead and support the team in complex evaluations, problem-solving, and challenging customer environments
• Build processes to drive scalability and meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics to shape strategy around user engagements
• Represent Stripe at industry events and conferences, customer business reviews, and contribute to new ideas and industry best practices
• Champion the voice of users and customers to influence product direction and feature priorities
• Act as an escalation point for user technical issues

Requirements

• Based in Dublin or willing to relocate
• At least 3+ years of experience as a pre-sales leader on a technical team
• 10+ years of experience in a technical sales role (Solutions Architect/Consultant, etc.)
• Track record of building and leading world-class solution architecture (pre-sales) teams in a SaaS or usage-based business
• Experience leading teams that work with Startups and SMBs
• Payments experience preferred
• Energy, enthusiasm, and passion for making customers successful
• Previous technical sales experience with APIs, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
• Strong understanding of developing human-centric CX experiences, enterprise systems and architecture, middleware, etc.
• Strong communication (written and verbal) and presentation skills
• Strong executive presence and ability to foster deep relationships with users
• Bachelor's degree or equivalent military experience required
• Ability to travel per business needs