Software Product Manager- WXP Care Packs

As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard, integrate, and manage a WXP offering that includes a HW Service Care Pack.

Key Responsibilities:

Onboarding, Opt-In/Opt-Out & Care Pack Lifecycle

• Elicit detailed requirements for the onboarding/offboarding journey through workshops and functional design documents, including telemetry opt-in/opt-out mechanics, tenant-level opt-out and re-opt-in capabilities, and care pack registration and expiration handling.
• Support definition and validation of requirements for WXP care pack management features (Care Pack registration, entitlement checks, plan adjustments based on P/P+ thresholds) in partnership with LCS on service business requirements.
• Support the CS/CDAX telemetry integration workstream, including requirements for surfacing hardware service progress to customers and partners.
• Ensure scope, dependencies, and success criteria are clearly defined before work enters development.
• Lead business readiness activities for owned features, including end-user training materials, product testing, and rollout support.

Service Delivery Partner Integration Experience

• Support the customer and Service Delivery Partner integration experience, including onboarding and configuration workflows, ensuring they're clear, automated where possible, and scaled for SMB and Enterprise use cases.
• Act as an advocate for Service Delivery Partner and stakeholder needs during specification and development, escalating requirements or prioritization questions to the Expert/Principal PM as needed.
• Incorporate partner feedback into feature definition and testing for the areas you support.

Feature Delivery & Execution

• Translate user and partner requirements into executable, workable feature items with the software engineering team.
• Collaborate with PC Support, Print Support, Poly, Configuration Services, RPB, and Renew Services, along with Engineering, to capture needs and define scalable solutions for the areas you support.
• Facilitate creation of customer and channel journey details (operational specifics) in partnership with LCS Services (Product Management & Operations).
• Drive process changes based on analysis of operational data and user behavior within owned workflows.

Cross-Functional Execution & Operating Rhythm

• Support WXP & LCS business reviews with clear, well-prepared updates on your domain.
• Maintain operational rigor across your workstreams , clear documentation, tracked dependencies, and predictable delivery.
• Guide execution by attentively monitoring milestones, tasks, and deliverables against the defined plan, flagging risks early.

Required Skillset:

• Working understanding of the WXP solution and operating model.
• Product management experience defining clear requirements, managing backlogs, and delivering measurable outcomes in partnership with engineering and operations.
• Working familiarity with channel routes to market and how platform capabilities, packaging, and differentiation vary by channel type.
• Technical fluency in SaaS platforms and service operations; ability to ramp quickly on Lifecycle Services (LCS) offerings, customer needs, and operating constraints, or on WXP solution and operating models.
• Ability to collaborate effectively with immediate cross-functional partners (Product, Engineering, Services) to drive execution.
• Ability to participate in requirements discussions across multiple service teams and synthesize inputs into a coherent, well-scoped set of deliverables.
• Understanding of the broader market, competitive landscape, and relevant open-source technologies.

Education and Experience:

• Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, or a related field.
• 4-7 years of work experience, preferably in product management, digital or software product development, or a related field (or an advanced degree with 3-5 years of experience).
• Experience translating partner, customer, or operational requirements into clear PRDs and prioritized backlogs.
• Experience working across engineering, operations, and Service Delivery Partner-facing teams to drive alignment on cross-functional initiatives.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave