Slack AI Solution Strategist

The Slack AI Solution Strategy team brings Slack's newest AI and agentic capabilities to life through focused Customer Zero engagements. They turn what we learn into actionable Product feedback, compelling stories, and reusable playbooks that help Salesforce and our customers scale what works.

As a Slack AI Solution Strategist, you will partner with Salesforce leaders through Customer Zero engagements. Working hands-on from discovery and experience design through prototyping and validation, you will build working proofs that demonstrate technical feasibility and business value.

Key Responsibilities

• Lead focused engagements from business and technical discovery through solution design, configuration, integration planning, validation, enablement, and handoff.
• Use Slack capabilities, workflows, AI features, and existing approved connectors to bring solutions to life; validate where future integrations or additional engineering could drive further value.
• Design Slack-first solutions that connect AI across broader enterprise tools (Salesforce, Tableau, Google Workspace, etc) to take advantage of data and context across tools.
• Build trusted relationships with senior stakeholders, inspire new ways of working, and communicate solutions in terms of business outcomes.
• Create prompts, skills, demonstrations, and usage guidance needed to validate a proof and support limited activation before handoff.
• Capture high-value use cases, user evidence, AI behavior, technical constraints, and product gaps; synthesize recurring patterns; and partner with Product and Engineering to inform product direction and future capabilities.
• Map the workflows, systems, data sources, integrations, permissions, and dependencies behind a use case.
• Communicate the vision, working experience, technical tradeoffs, and potential business value through compelling narratives and demonstrations.
• Turn engagement learnings into reusable solution patterns, stories, and playbooks for leaders, sellers, and customers.

Requirements

• 5-7 years of experience in Solutions Engineering, technical consulting, solution implementation, solution architecture, technical product delivery, or another customer-facing delivery role.
• Demonstrated experience leading discovery, solution design, transformation, or advisory engagements with senior internal and/or external stakeholders.
• Strong working knowledge of Slack, including its workflows, integrations, administration, security, and evolving AI capabilities.
• Familiarity with Salesforce and Tableau and how enterprise teams use these platforms to access data, insights, and business workflows.
• Practical understanding of applied AI and agentic systems, including prompting, grounding, retrieval, tool use, evaluation, guardrails, and common failure modes.
• Understanding of the product lifecycle and experience working through discovery, design, configuration, testing, release, adoption, and feedback.
• Working knowledge of APIs, MCP, integration patterns, identity, data access, permission models, and enterprise security.
• Executive presence and the ability to communicate technical concepts, tradeoffs, and recommendations clearly to senior business and technical leaders.
• Ability to synthesize individual engagement learnings into reusable patterns, stories, and guidance.
• Passion for Slack, applied AI, agentic technology, and the future of work.
• You're excited to travel ~25% of the time, working directly alongside internal leaders and/or customers.

Benefits

• Salesforce offers various benefits and resources to support employees in finding balance and being their best selves.