ServiceNow Release Manager

We are seeking a ServiceNow Release Manager to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The successful candidate will work within a fast-paced, Agile team to support the management of requirements, promotion of update sets from one environment to the next, design, integration, and delivery of new functionality in support of existing frameworks in the AWS Cloud.

Primary Responsibilities

• Plan and guide cross-functional teams in executing project tasks using Lean Agile development principles
• Collaborate with Product Owners, requirements team, development teams, and other stakeholders to mitigate dependencies and implement configuration and code
• Lead and own the established release management process, including assessment, analysis, planning, and design of release packages
• Drive cross-team, functional impediments, planning, collaboration, and coordination
• Help the release team escalate and remove impediments
• Lead teams and provide coaching on the release process to help resolve process issues
• Build product roadmaps in Jira and develop metrics and reports for tracking sprint, project, and overall program execution
• Implement Agile methodologies to improve software delivery
• Manage multiple releases simultaneously and have excellent organizational and project management skills

Basic Qualifications

• Requires US citizenship
• Must hold an active DoD Secret clearance
• Must be able to commute to Ft. Meade, MD for full-time on-site support
• Hold an active security certification that meets DOD 8570 IAT level II or higher, such as Security+
• Bachelor's degree with 8-12 years of relevant experience or master's with 6-10 years of prior relevant experience
• Experience in process mapping, architecture, design, development, and delivery of data-driven operations capabilities within a DoD environment
• Experience working with JIRA, Xray, Confluence, and Git repo
• Strong written and verbal communication skills

Preferred Qualifications

• ServiceNow Certified Application Developer
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules
• Possesses 3-5 years' experience with ServiceNow administration, configuration management, and maintenance of the ServiceNow platform
• Experience with JIRA, Git, and Confluence
• Understanding of ITIL foundation or ITIL certified
• AWS cloud and ServiceNow certifications