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From the employer's careers site First seen 31 Oct 2026 · Still live on 10 Nov 2026

Servicemitarbeiter (m/w/d) in Vollzeit im Mercure Hotel Köln West

The employer hasn't listed a salary.

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Description

We are seeking a full-time Service Staff member (m/f/d) to join our team at the modern 4-star Mercure Hotel Cologne West.

As a Service Staff member, you will be responsible for providing exceptional service to our guests in our restaurant and bar.

Key responsibilities:

  • Provide excellent customer service to our guests
  • Serve food and beverages with a smile
  • Prepare drinks and present them attractively
  • Take orders, serve at tables, and handle billing
  • Maintain cleanliness and order in your work area
  • Support events and activities

Requirements:

  • Ideally, you have some experience in the gastronomy or hotel industry – lateral entrants are welcome
  • You are communicative, friendly, and service-oriented
  • You have good German language skills in speaking and writing, English skills are beneficial
  • You work well in a team, are reliable, and remain calm under pressure

Benefits:

  • Permanent employment contract
  • 13 salaries, plus holiday pay
  • 4% extra salary allowance monthly
  • Up to 6% annual bonus (voluntary)
  • 30 days of vacation per year (full-time)
  • Free parking card
  • Employee benefits
  • Regular team events and feedback sessions
  • Access to online training platform and workshops
  • Discounts worldwide with the HEARTIST CARD
  • Free uniform provision and cleaning
  • Affordable and delicious employee meals
  • Flexible scheduling

If you identify with this description and are looking for a new challenge, we look forward to receiving your application!

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Skills

Required

  • German
  • communication skills
  • teamwork
  • service skills

Nice to have

Ready to apply?

You apply with the employer directly. Their original posting is here: https://jobs.smartrecruiters.com/Accor/744000155976929-servicemitarbeiter-m-w-d-in-vollzeit-im-mercure-hotel-koln-west

Apply on Accor