Description
We are seeking a Service Assistant to join our team at the 4-star boutique hotel Mercure Berlin Checkpoint Charlie. The hotel is located in a quiet area, just a few minutes from Checkpoint Charlie, Friedrichstraße, and Gendarmenmarkt. Our 117 rooms, suites, and apartments, along with a breakfast restaurant, wine garden, bar, sauna, and sun terrace, offer our guests exceptional comfort and personal service.
As a Service Assistant, you will be responsible for:
- Welcoming, caring for, and advising our national and international guests
- Ensuring a smooth service operation in the morning and/or evening
- Providing professional and attentive guest service
- Supporting the team and collaborating closely with colleagues
- Assisting with duty scheduling, inventory management, and beverage/cost control (optional, depending on experience)
To be successful in this role, you should have:
- A passion for working with guests and delivering excellent service
- Reliable, structured, and team-oriented work habits
- Professional and friendly demeanour in all situations
- Previous experience in the hotel or gastronomy sector is desirable but not required
- Career changers are welcome to apply
In return, we offer:
- A motivated and appreciative team and positive work environment
- Varied tasks with responsibility and opportunities for development
- Opportunities for personal and professional growth
- Salary according to tariff + 4% AT bonus
- Annual bonus of up to 6% of annual salary
- 13th month's salary
- Holiday pay according to tariff regulations
- Company pension scheme
- Uniforms provided
- Modern work and communication tools
- Regular team events
- Free parking in our underground garage
- Heartist Card – worldwide discounts at all Essendi Hotels and with numerous partners
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